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Fact Sheets, Guides and Toolkits

Concise learning and reference materials.

Guide – Attendant Services in Ontario

August 15, 2019

Please note that the information in this Guide does not apply to all situations. A person’s accommodation needs may vary over time and at different points in the day. PDF and RTF versions of this guide are available at the end of this page. Introduction Know your Rights In Ontario, the rules about most attendant…Read More

Fact Sheet – What is the new Accessible Canada Act (ACA)?

July 30, 2019

What is the ACA? The ACA is a new law that aims to achieve a barrier free Canada by 2040. The ACA aims to achieve a barrier free Canada by identifying, addressing and preventing barriers. It defines barrier as anything that hinders the full and equal participation in society of persons with a physical, mental,…Read More

Fact Sheet – Procedural Accommodations at Administrative Tribunals: Accomodations in the Human Rights Tribunal of Ontario (HRTO)

I am a self-represented Applicant at the Human Rights Tribunal of Ontario. I have a hearing coming up, but I need disability-related accommodations to participate in the hearing meaningfully. What are my rights? What does the law say? The Human Rights Tribunal of Ontario (the Tribunal) is required to provide disability-related accommodations to the point…Read More

Fact Sheet – Class Action Settlement Funds and Government Funded Services and Supports

Many people with disabilities who lived at Huronia, Rideau and Southwestern Regional Centres received money as part of Class Action Settlements. Can developmental services or other government funded services and supports be denied to someone because they received settlement money from these Class Actions? • Settlement Agreements in the Huronia, Rideau and Southwestern Class Actions…Read More

Questions & Answers – Abuse of People with Disabilities

February 14, 2019

Steps to Justice developed this material in partnership with ARCH. You can access the Questions and Answers below, or go to www.stepstojustice.ca/legal-topic/health-and-disability/abuse-people-disabilities Steps to Justice is a project of the Community Legal Education Ontario (CLEO) and gives reliable and practical information on everyday legal problems experienced by people in Ontario. Abuse of people with disabilities…Read More

Fact Sheet – Tips for Lawyers and Paralegals in Ontario: Accommodating clients requiring a support person

My client requires a support person as a disability-related accommodation to participate in a meeting. Can I refuse to include the support person in the meeting with my client? What Does the Law Say? As legal service providers, lawyers and paralegals must accommodate their clients with disabilities to the point of undue hardship, as required…Read More

Fact Sheet – Tips for Lawyers and Paralegals in Ontario: Accommodating clients who need extra time

Can I charge my client additional legal fees for longer appointments when extra time is a disability-related need? My client requires more time to explain their legal issue than the routine thirty-minute appointment due to their disability. Do I need to accommodate my client? Can I charge them for the extra time I spend with…Read More

Fact Sheet – Tips for Lawyers and Paralegals in Ontario: Accommodating clients by communicating via email

My client asks to communicate via email as an accommodation. What are my professional obligations? What Does the Law Say? The Law Society of Ontario prohibits any form of discrimination, including against persons with disabilities. This prohibition and the obligation to provide legal services in accordance with Ontario’s Human Rights Code are detailed in the…Read More

Guide – Using Legal Services: A Guide for persons with disabilities in Ontario

This Guide is intended for persons with disabilities who are seeking or receiving legal services. The information in this Guide serves as legal information on the right to accessible legal services. It is not intended to be legal advice. PDF and RTF versions of this guide are available at the end of this page. Free…Read More

Guide – Tips for Lawyers and Paralegals on Providing Accessible Legal Services to Persons with Disabilities in Ontario

This Guide is intended for lawyers and paralegals who provide legal services to persons with disabilities. It is not intended to be legal advice. Please note that the information in this Guide does not apply to all situations. A person’s needs may vary over time and at different points in the day. Always ask the…Read More

Guide – Human Rights and Education in Ontario: A general guide for students

Please note that the information in this Guide does not apply to all situations. A person’s accommodation needs may vary over time and at different points in the day. Always ask the person with the disability how to most appropriately accommodate them. PDF and RTF versions of this guide are available at the end of…Read More

Advocacy Toolkit – Service Animals in Schools in Ontario

Please note that the information in this Guide does not apply to all situations. A person’s accommodation needs may vary over time and at different points in the day. Always ask the person with the disability how to most appropriately accommodate them. PDF and RTF versions of this toolkit are available at the end of…Read More

Advocacy Toolkit – Your Right to not be Excluded from School in Ontario

Please note that the information in this Toolkit does not apply to all situations. A person’s accommodation needs may vary over time and at different points in the day. Always ask the person with the disability how to most appropriately accommodate them. PDF and RTF versions of this toolkit are available at the end of…Read More

Fact Sheet – Services and supports for people labelled with an intellectual disability

December 01, 2018

Adults labelled with intellectual disabilities may be able to get some services and supports through Developmental Services Ontario (DSO). The DSO is part of the Ministry of Children, Community and Social Services. The Ministry pays other agencies to give the services and supports. But the first step is to apply to the DSO. PDF and…Read More

Questions & Answers – Services for people with disabilities

Steps to Justice developed this material in partnership with ARCH. You can access the Questions and Answers below, or go to www.stepstojustice.ca/legal-topic/health-and-disability/services-people-disabilities Steps to Justice is a project of the Community Legal Education Ontario (CLEO) and gives reliable and practical information on everyday legal problems experienced by people in Ontario. Services for people with disabilities…Read More



Last Modified: July 30, 2019

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